{"id":178,"date":"2023-03-06T16:38:56","date_gmt":"2023-03-06T19:38:56","guid":{"rendered":"https:\/\/crtarteecomunicacao.com.br\/relatorioanual\/?page_id=178"},"modified":"2024-04-01T16:42:31","modified_gmt":"2024-04-01T19:42:31","slug":"atendimento-personalizado","status":"publish","type":"page","link":"https:\/\/relatorioanual2023.visaoprev.com.br\/?page_id=178","title":{"rendered":"Atendimento personalizado"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"178\" class=\"elementor elementor-178\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e8135db elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e8135db\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-376f2e20\" data-id=\"376f2e20\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52fb3eb1 elementor-widget elementor-widget-spacer\" data-id=\"52fb3eb1\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f384269 elementor-widget elementor-widget-html\" data-id=\"f384269\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n    .btw_fill a {\n        cursor: pointer !important;\n    }\n    \n    .btw_fill a:hover {\n        background: #004651 !important;\n        color: white !important;\n    }\n    \n    .btw_fill a:hover svg {\n        filter:brightness(0) invert(1) !important;\n    }\n    div#proprioe .content__pagemax ul {\n    list-style: none;\n}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5917bc13 elementor-widget elementor-widget-text-editor\" data-id=\"5917bc13\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"page\" title=\"Page 8\"><div class=\"layoutArea\"><div class=\"column\"><p>As equipes de Comunica\u00e7\u00e3o e Atendimento est\u00e3o sempre desenvolvendo novas estrat\u00e9gias para que os mais de 21 mil participantes e assistidos da Vis\u00e3o Prev sintam-se acolhidos em suas necessidades.<\/p><p>Em 2023, novos programas entraram no ar e outros foram aperfei\u00e7oados. A Central de Atendimento, um dos principais focos de intera\u00e7\u00e3o com os participantes, passou por uma grande reestrutura\u00e7\u00e3o para aperfei\u00e7oar ainda mais a qualidade, efici\u00eancia e rapidez na resposta a cada informa\u00e7\u00e3o solicitada.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5385c62 elementor-widget elementor-widget-spacer\" data-id=\"5385c62\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-43554c03 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"43554c03\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-428d8dc8\" data-id=\"428d8dc8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1df93aa7 elementor-widget elementor-widget-spacer\" data-id=\"1df93aa7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7daa91 btw_fill elementor-widget elementor-widget-button\" data-id=\"e7daa91\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/blog.visaoprev.com.br\/pensando-juntos-beneficiarios-visao-prev\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Camada_1\" data-name=\"Camada 1\" viewBox=\"0 0 500 500\"><defs><style>      .cls-1 {        stroke-width: 0px;      }    <\/style><\/defs><path class=\"cls-1\" d=\"m253.38,22.98c3.24,2.38,4.44,5.56,4.32,9.58-.2,6.83-.02,13.67-.07,20.5-.05,5.63-2.83,9-7.16,8.85-4.17-.15-6.67-3.38-6.71-8.85-.05-6.83.14-13.67-.07-20.5-.12-4.03,1.06-7.2,4.32-9.58h5.37Z\"><\/path><path class=\"cls-1\" 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class=\"cls-1\" d=\"m353.41,68.65c-1.42,2.36-2.19,4.35-3.56,5.78-5.47,5.7-11.07,11.27-16.72,16.79-3.31,3.23-7.56,3.34-10.3.5-2.71-2.81-2.62-6.7.55-9.96,5.6-5.78,11.34-11.43,17.05-17.1,2.33-2.31,5.26-3.36,8.08-1.57,1.93,1.22,3.17,3.54,4.91,5.58Z\"><\/path><path class=\"cls-1\" d=\"m181.13,87.57c-1.49,1.81-2.67,4.49-4.62,5.28-1.97.8-5.5.63-6.94-.67-6.63-5.98-12.89-12.39-19.04-18.88-2.61-2.75-2.28-6.03.24-8.88,2.34-2.65,6.5-3.1,9.23-.51,6.39,6.04,12.55,12.31,18.67,18.63,1.06,1.09,1.43,2.85,2.45,5.03Z\"><\/path><path class=\"cls-1\" d=\"m136.66,138.48c4.02,0,8.04-.1,12.06.02,4.48.13,7.19,2.8,7.2,6.81,0,3.92-2.41,6.6-6.75,6.69-8.48.18-16.97.19-25.45-.03-4.26-.11-6.69-2.98-6.57-6.89.11-3.74,2.86-6.44,7.01-6.58,4.16-.14,8.33-.03,12.5-.03Z\"><\/path><path class=\"cls-1\" d=\"m365.05,138.48c4.02,0,8.04-.1,12.05.03,4.38.14,7.17,2.96,7.12,6.91-.05,3.89-2.5,6.51-6.89,6.6-8.33.18-16.67.19-25,0-4.56-.1-7.03-2.9-6.86-7.04.15-3.78,2.82-6.34,7.07-6.48,4.16-.13,8.33-.03,12.5-.03Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Pensando Juntos<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36025ca elementor-widget elementor-widget-spacer\" data-id=\"36025ca\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65d6142b elementor-widget elementor-widget-text-editor\" data-id=\"65d6142b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"page\" title=\"Page 8\"><div class=\"layoutArea\"><div class=\"column\"><p>Em julho, foi lan\u00e7ado o <a href=\"https:\/\/blog.visaoprev.com.br\/pensando-juntos-beneficiarios-visao-prev\" target=\"_blank\" rel=\"noopener\">\u201cPensando Juntos\u201d<\/a>, um programa direcionado\u00a0aos benefici\u00e1rios dos participantes falecidos que est\u00e3o em processo de pens\u00e3o por morte. Eles recebem um material com o resumo das principais regras do plano e t\u00eam acesso a atendimento personalizado para esclarecimento das decis\u00f5es previstas, acompanhamento de simula\u00e7\u00f5es, regulariza\u00e7\u00e3o de documenta\u00e7\u00e3o e preenchimento de formul\u00e1rios.<\/p><p>A cria\u00e7\u00e3o desse programa atende a uma preocupa\u00e7\u00e3o apontada pelos pr\u00f3prios participantes de que seus benefici\u00e1rios entendam as vari\u00e1veis envolvidas para que possam fazer escolhas conscientes. Em 2023, foram realizados 12 atendimentos (48% das concess\u00f5es de pens\u00e3o por morte no per\u00edodo).<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c86834 elementor-widget elementor-widget-spacer\" data-id=\"3c86834\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-41b8fe75 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"41b8fe75\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-58d33d30\" data-id=\"58d33d30\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52f264a btw_fill elementor-widget elementor-widget-button\" data-id=\"52f264a\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/blog.visaoprev.com.br\/consultoria-aposentadoria\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Camada_1\" data-name=\"Camada 1\" viewBox=\"0 0 500 500\"><defs><style>      .cls-1 {        stroke-width: 0px;      }    <\/style><\/defs><path class=\"cls-1\" d=\"m441.51,387.85v12.61c-.18.18-.47.32-.54.53-5.41,16.42-14.59,23.11-31.72,23.11-93.67,0-187.34,0-281,0-20.76,0-41.51.08-62.27-.04-14.09-.08-26.88-12.1-28.01-26.04-1.71-21.05,12.6-39.93,33.43-44.13,1.37-.28,2.71-.69,3.98-1.02V118.92c-8.18,0-16.15.03-24.13,0-7.9-.03-13.29-4.87-13.33-11.89-.05-7.06,5.17-11.96,13.13-12.1,6.7-.12,13.4-.01,20.1-.04,1.38,0,2.77-.15,4.47-.26,0-7.87-.02-15.34,0-22.8.01-4.75,2.12-8.34,6.31-10.56,7.9-4.19,17.19,1.34,17.39,10.45.17,7.58.03,15.17.03,22.91h288.59c0-1.54,0-2.83,0-4.12,0-5.91-.03-11.82,0-17.74.04-7.58,4.93-12.85,11.89-12.86,6.87-.01,11.72,4.99,11.85,12.42.1,5.78.02,11.56.03,17.34,0,1.63,0,3.27,0,5.21,4.87,0,9.07.23,13.24-.05,7.28-.48,13.09,1.57,16.55,8.42v7.09c-3.27,6.72-8.73,9.16-16.01,8.61-4.41-.33-8.87-.06-13.46-.06-.13,1.27-.3,2.15-.3,3.04-.01,76.57,0,153.15-.07,229.72,0,2.45.93,3.27,3.07,4.12,12.29,4.87,20.59,13.68,24.88,26.21.66,1.93,1.26,3.89,1.89,5.84Zm-341.97-35.02h288.07V119.13h-46.97c-.06,1.08-.14,1.96-.14,2.85,0,40.99.02,81.98-.07,122.96,0,2.42,1,3.32,2.98,4.25,15.29,7.23,23.37,23.53,19.85,39.75-3.44,15.84-17.83,27.75-33.77,27.93-17.34.2-31.46-10.72-35.61-27.54-3.86-15.66,3.84-32.29,18.63-39.54,3-1.47,4.08-3.03,4.07-6.44-.14-39.8-.09-79.61-.09-119.42v-4.7h-64.82c-.06.83-.13,1.35-.13,1.86,0,41.25.02,82.5-.07,123.75,0,2.42.97,3.33,2.98,4.26,14.39,6.69,22.73,21.77,20.56,36.92-2.37,16.64-16.4,29.91-32.55,30.8-17.55.96-32.95-10.03-37.21-26.56-4.25-16.49,3.76-33.72,19.36-40.98,2.59-1.21,3.34-2.51,3.33-5.23-.08-40.46-.06-80.92-.07-121.39,0-1.14-.13-2.29-.21-3.75-13.73,0-27.23-.05-40.73.11-.83,0-2.2,1.57-2.38,2.58-2.37,13.55-4.58,27.13-6.82,40.7-3.79,23.01-7.55,46.03-11.4,69.03-.45,2.7.06,4.26,2.54,6.04,12.24,8.81,17.14,21.05,14.55,35.78-2.99,16.95-18.06,28.84-35.44,28.73-16.52-.1-31.58-12.68-34.34-28.68-3.03-17.58,5.9-34.21,22.55-39.83,5.49-1.85,7-4.75,7.33-9.56.02-.26.02-.53.06-.79,4.06-24.69,8.13-49.38,12.19-74.07,1.63-9.89,3.23-19.78,4.87-29.82h-61.11v233.68Zm140.09,47.64c22.46,0,44.92,0,67.38,0,34.41,0,68.82,0,103.24,0,6.08,0,8.43-2.9,7.22-8.72-1.97-9.53-8.91-14.93-19.28-14.93-105.6,0-211.2,0-316.8,0-.79,0-1.58-.02-2.36.01-7.78.36-14.59,5.62-16.64,12.84-2.21,7.81.06,10.81,8.21,10.81,56.35,0,112.69,0,169.04,0Zm11.88-119.17c-.06-6.28-5.73-11.8-11.98-11.69-6.27.11-11.82,5.86-11.63,12.03.19,6.13,5.68,11.51,11.78,11.53,6.25.02,11.89-5.65,11.83-11.87Zm-91.33-15.05c-.06-6.47-5.48-11.78-11.86-11.62-6.26.16-11.34,5.4-11.36,11.72-.02,6.49,5.31,11.91,11.67,11.86,6.43-.05,11.62-5.43,11.56-11.96Zm179.9,15.3c.08-6.51-5.14-11.9-11.54-11.94-6.24-.04-11.53,5.13-11.67,11.41-.14,6.58,4.85,11.94,11.34,12.16,6.33.22,11.79-5.14,11.87-11.63Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Meu Momento<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1fe54b elementor-widget elementor-widget-spacer\" data-id=\"d1fe54b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a79db15 elementor-widget elementor-widget-text-editor\" data-id=\"4a79db15\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"page\" title=\"Page 8\"><div class=\"layoutArea\"><div class=\"column\"><p>Iniciado em 2021, esse programa oferece\u00a0<a href=\"https:\/\/blog.visaoprev.com.br\/consultoria-aposentadoria\/\" target=\"_blank\" rel=\"noopener\"><strong>consultoria individual<\/strong> <\/a>para os participantes que solicitam sua aposentadoria na entidade ou est\u00e3o pr\u00f3ximos \u00e0 elegibilidade (a partir de 50 anos). No atendimento, s\u00e3o apresentadas as regras do plano e os impactos do novo status em aspectos como Imposto de Renda e o planejamento sucess\u00f3rio.<\/p><p>Em 2023, o programa atendeu 207 pessoas (38,6% dos pedidos de aposentadoria), com um \u00edndice m\u00e9dio de satisfa\u00e7\u00e3o de 97,6%.\u00a0Isso tem se refletido nos n\u00fameros da Central de Atendimento: a m\u00e9dia de rechamadas de um participante comum \u00e9 de 2,38 por ano, enquanto a de quem participa do \u201cMeu Momento\u201d \u00e9 de 1,5.\u00a0<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b22d7f elementor-widget elementor-widget-spacer\" data-id=\"7b22d7f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e25e6bc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e25e6bc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-343882e7\" data-id=\"343882e7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1fd73c8 elementor-widget elementor-widget-button\" data-id=\"1fd73c8\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-size-md\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Plant\u00f5es de D\u00favidas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8d99a6 elementor-widget elementor-widget-spacer\" data-id=\"f8d99a6\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e472c0 elementor-widget elementor-widget-text-editor\" data-id=\"7e472c0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"page\" title=\"Page 9\"><div class=\"layoutArea\"><div class=\"column\"><p>A Vis\u00e3o Prev retomou os encontros com participantes para esclarecer suas d\u00favidas sobre o funcionamento dos planos. Os Plant\u00f5es presenciais ou online est\u00e3o acontecendo em diferentes cidades e nas patrocinadoras. As reuni\u00f5es podem tamb\u00e9m ser programadas a pedido dos pr\u00f3prios participantes ap\u00f3s a forma\u00e7\u00e3o de um grupo interessado em conversar com os especialistas da entidade. Al\u00e9m disso, todas as primeiras quartas-feiras do m\u00eas s\u00e3o integralmente reservadas para os Plant\u00f5es por telefone, videochamadas ou presenciais. Em 2023, 76 participantes foram atendidos nessas datas e esclareceram suas d\u00favidas, sendo aposentadoria, contribui\u00e7\u00f5es e investimentos os temas mais abordados.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5a4824e0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5a4824e0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-426a7c5c\" data-id=\"426a7c5c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-078d6c6 elementor-widget elementor-widget-spacer\" data-id=\"078d6c6\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44eafca elementor-widget elementor-widget-button\" data-id=\"44eafca\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-size-md\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Camada_1\" data-name=\"Camada 1\" viewBox=\"0 0 500 500\"><defs><style>      .cls-1 {        stroke-width: 0px;      }    <\/style><\/defs><path class=\"cls-1\" d=\"m485.12,314.64c-3.12,6.35-5.42,13.31-9.55,18.92-7,9.5-17.55,13.23-29.22,14.12-1.93,17.67-11.91,27.24-29.88,29.54,0,7.99.44,15.93-.08,23.81-2.32,35.64-31.62,63.37-67.33,63.81-15.89.2-31.78.08-47.67,0-2.51-.01-3.95.53-5.24,3.05-5.49,10.68-14.38,16.28-26.51,16.33-12.99.05-25.97.06-38.96,0-16.36-.07-29.36-13.23-29.22-29.5.14-16.19,12.96-29.06,29.12-29.13,12.99-.06,25.97-.03,38.96,0,12.14.02,21.02,5.59,26.58,16.23,1.27,2.42,2.57,3.18,5.17,3.16,15.43-.11,30.86.02,46.29-.07,26.81-.16,47.36-19.24,49.31-46.02.52-7.11.08-14.29.08-22-5.8,0-11.4.02-17,0-8.65-.04-12.19-3.59-12.19-12.24,0-37.58,0-75.16,0-112.73,0-8.92,3.45-12.3,12.55-12.33,5.34-.01,10.69,0,16.33,0,.16-1.12.45-2.12.44-3.12-.26-22.6-.05-45.21-1.01-67.78-.82-19.38-6.4-37.69-15.84-55.05-9.93,3.32-19.83,4.12-29.92,2.22-9.83-1.85-18.54-6.05-25.94-12.74-16.48-14.89-35.38-24.74-57.52-27.96-32.15-4.69-60.86,3.29-85.72,24.12-9.27,7.77-18.75,14.59-30.93,16.77-9.96,1.78-19.72,1.07-29.58-2.39-6.33,11.38-11.2,23.25-13.13,35.91-1.99,13.08-3.2,26.34-3.69,39.56-.61,16.6-.15,33.24-.15,50.46,6.1,0,11.85-.03,17.59,0,8.07.05,11.78,3.74,11.78,11.73.01,37.88,0,75.77,0,113.65,0,8.27-3.65,11.89-12.06,11.91-11.76.03-23.53.05-35.29,0-16.86-.07-28.48-10.32-30.78-27.08-.08-.59-.27-1.17-.39-1.69-28.03-6.87-39.83-20.01-38.78-43.08.86-18.89,15.64-32.92,38.82-36.44.62-7.57,3.11-14.59,8.72-20.23,5.64-5.67,12.7-8.16,20.74-8.96,0-8.57-.05-16.81.01-25.04.1-14.2-.2-28.43.49-42.61,1.81-37.23,15.15-70.08,39.27-98.39,26.12-30.65,59.35-49.16,98.94-56.31,4.62-.83,9.28-1.44,13.92-2.16,9.17,0,18.34,0,27.51,0,2.53.39,5.06.8,7.59,1.16,33.97,4.76,64.1,18.09,89.53,41.19,33.96,30.86,52.79,69.28,54.99,115.24.98,20.41.4,40.9.53,61.35.01,1.79,0,3.58,0,5.25,19.88,4.48,24.03,8.64,29.82,29.73,11.63.84,22.22,4.78,29.27,14.44,4.02,5.5,6.21,12.34,9.23,18.57v12.83ZM131.72,96.3c13.48,2.8,24.49-1.47,34.39-10.32,42.36-37.83,105.64-42.67,153.14-11.67,6.23,4.07,11.98,8.92,17.72,13.69,9.86,8.21,22.28,11.36,31.94,7.76-59.58-83.22-182.41-78.67-237.2.53Zm-18.63,163.25c-9.51,0-18.5-.03-27.49,0-7.45.03-11.16,3.74-11.21,11.29-.07,8.85-.02,17.7-.02,26.55,0,16.02-.03,32.04.01,48.06.02,6.4,3.17,11.1,8.33,11.28,10.03.34,20.08.1,30.38.1v-97.29Zm274.68.06v97.3c9.6,0,18.9.06,28.19-.02,6.35-.05,10.19-3.81,10.45-10.21.15-3.81.03-7.63.03-11.44,0-21.36.02-42.72-.01-64.08,0-6.7-3.22-11.31-8.63-11.47-9.9-.29-19.81-.08-30.03-.08Zm-136.97,185.67c-6.26,0-12.52-.1-18.77.03-6.7.14-11.04,4.13-10.91,9.76.12,5.5,4.3,9.35,10.79,9.42,12.36.13,24.72.14,37.08,0,6.43-.08,10.64-4.04,10.69-9.52.05-5.47-4.18-9.47-10.56-9.64-6.1-.16-12.21-.04-18.31-.04Zm-196.39-117.74v-38.59c-7.17.14-12.46,3.24-16.05,9.05-4.02,6.51-4.05,13.41-.29,19.99,3.47,6.08,8.91,9.3,16.34,9.56Zm391.98-.01c7.15-.18,12.47-3.25,16.03-9.07,4.08-6.67,4.08-13.67.06-20.37-3.52-5.87-8.87-8.91-16.1-9.18v38.61Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Sala de Atendimento<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bc0aa0c elementor-widget elementor-widget-spacer\" data-id=\"2bc0aa0c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b3aabde elementor-widget elementor-widget-text-editor\" data-id=\"5b3aabde\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"page\" title=\"Page 9\"><div class=\"layoutArea\"><div class=\"column\"><p>Disponibilizar um espa\u00e7o totalmente pensado para garantir mais conforto e maior acolhimento. Esse foi o objetivo da reforma da Sala de Atendimento para que o participante se sinta \u00e0 vontade e bem recebido. Desde setembro, o novo ambiente \u00e9 usado por quem vai \u00e0 sede da entidade para conversar com o time de consultores.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-42916721 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"42916721\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e281f75\" data-id=\"e281f75\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-be52338 elementor-widget elementor-widget-spacer\" data-id=\"be52338\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-119cf8e elementor-widget elementor-widget-button\" data-id=\"119cf8e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-size-md\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Camada_1\" data-name=\"Camada 1\" viewBox=\"0 0 500 500\"><defs><style>      .cls-1 {        stroke-width: 0px;      }    <\/style><\/defs><path class=\"cls-1\" d=\"m45.54,399c0-91.82,0-183.64,0-275.46.17-.2.44-.38.48-.6,3.36-18.27,19.55-30.17,38.96-29.91,41.99.57,83.99.15,125.98.24,3.01,0,4.56-.7,5.93-3.65,4.41-9.51,11.9-15.74,21.94-18.86,1.33-.41,2.61-1,3.92-1.51,60.42,0,120.83,0,181.25,0,.33.21.63.54.98.6,17.78,3.33,29.54,19.3,29.48,37.7-.28,94.61-.13,189.21-.13,283.82,0,22.75-15.25,37.96-38.03,37.96-34.46.01-68.93,0-103.39,0-1.52,0-3.05,0-4.46,0v24.76c1.66,0,3.1,0,4.54,0,10.64,0,21.29,0,31.93,0,4.5,0,7.97,1.96,10.27,5.76,2.38,3.95,2.47,8.08.16,12.11-2.48,4.33-6.33,6.1-11.28,6.1-49.1-.04-98.2-.02-147.3-.03-14.77,0-29.54.04-44.31-.02-6.16-.03-11.15-4.47-11.86-10.26-.74-6.06,2.7-11.47,8.56-13.16,1.62-.46,3.4-.48,5.11-.48,11.27-.04,22.54-.02,33.93-.02v-24.76h-4.97c-33.66,0-67.33,0-100.99,0-12.41,0-22.67-4.76-29.71-14.95-3.15-4.56-4.71-10.22-7-15.38Zm191.01-41.8h193.59v-121.42c-5.23.39-10.23,1.07-15.23,1.08-36.32.09-72.65.08-108.97-.01-2.77,0-4.66.84-6.57,2.77-13.28,13.44-26.7,26.74-40.01,40.14-4.16,4.19-8.78,6.45-14.68,4.18-5.15-1.98-7.5-6.21-7.51-13.2,0-10.91.07-21.82-.1-32.73-.02-1.35-1.01-3.38-2.12-3.92-14.81-7.23-21.86-19-21.77-35.42.13-25.68.03-51.36.03-77.04v-4.5c-1.81,0-3.12,0-4.43,0-41.51,0-83.02,0-124.53,0-10.27,0-14.76,4.55-14.76,14.91,0,73.71,0,147.42,0,221.13v4.08h22.99c1.11-27.74,13.55-48.74,36.89-63.29-21-24.61-13.25-53.8,2.33-68.08,17.69-16.2,43.83-17.44,62.44-2.7,9.08,7.2,15.05,16.5,17.31,27.85,3.22,16.15-1.11,30.43-12.02,42.84,23.61,14.69,35.9,35.63,37.11,63.32Zm24.57-113.64c1.57-1.47,2.52-2.32,3.43-3.22,7.53-7.52,15.1-15.01,22.56-22.6,3.27-3.33,6.98-4.85,11.72-4.83,38.99.11,77.98.07,116.96.06,10.03,0,14.6-4.6,14.61-14.67.01-30.07,0-60.15,0-90.22,0-10.34-4.51-14.88-14.79-14.88-24.75-.01-49.5,0-74.25,0-30.07,0-60.15-.02-90.22.01-9.05,0-13.94,4.79-13.96,13.7-.04,30.87-.04,61.74,0,92.61.01,8.01,4.4,12.71,12.22,13.44,7.5.7,11.68,5.27,11.71,12.88.03,5.59,0,11.17,0,17.72Zm169.24,138.14H69.48c0,2.79,0,5.3,0,7.81,0,11.71,4.15,15.88,15.79,15.88,109.77,0,219.53,0,329.3,0,1.33,0,2.67.06,3.99-.05,6.71-.54,11.34-5.09,11.75-11.82.23-3.83.04-7.69.04-11.82Zm-217.9-24.38c-1.22-19.67-9.51-34.64-26.99-43.35-17.05-8.5-33.82-6.78-49.16,4.42-12.99,9.49-19.09,22.78-19.61,38.92h95.76Zm71.64,72.28h-71.37v24.28h71.37v-24.28Zm-119.77-192.64c-12.99.22-24.06,11.51-23.72,24.18.34,12.91,11.15,23.6,23.88,23.62,12.85.02,24.02-11.18,23.92-23.98-.1-12.92-11.34-24.04-24.08-23.82Z\"><\/path><path class=\"cls-1\" d=\"m333.36,141.09c-19.68,0-39.36.01-59.05,0-7.87,0-13.11-4.72-13.18-11.79-.08-7.29,5.18-12.15,13.22-12.15,39.63-.01,79.26-.01,118.89,0,7.87,0,13.11,4.72,13.18,11.79.08,7.29-5.18,12.14-13.22,12.15-19.95.01-39.9,0-59.84,0Z\"><\/path><path class=\"cls-1\" d=\"m333.75,165.06c19.82,0,39.63-.01,59.45,0,8.05,0,13.3,4.85,13.23,12.14-.07,7.06-5.32,11.79-13.18,11.79-39.63.01-79.26.01-118.89,0-8.05,0-13.3-4.85-13.23-12.14.07-7.06,5.32-11.78,13.18-11.79,19.82-.02,39.63,0,59.45,0Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Videochamada<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36fafe8d elementor-widget elementor-widget-spacer\" data-id=\"36fafe8d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-119a9031 elementor-widget elementor-widget-text-editor\" data-id=\"119a9031\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"page\" title=\"Page 9\"><div class=\"layoutArea\"><div class=\"column\"><p>Mesmo ap\u00f3s o retorno do atendimento presencial, as videochamadas continuam sendo a modalidade mais procurada pelos participantes. Do total de 587 atendimentos no ano, 41% foram por v\u00eddeo, 39% por telefone e 20% presenciais.<\/p><p>O agendamento das videochamadas \u00e9 feito pelo site da Vis\u00e3o Prev (em Atendimento e Comunica\u00e7\u00e3o &gt; Atendimentos Personalizados). No dia e hor\u00e1rio combinados, o encontro ocorre pela plataforma Microsoft Teams, sendo poss\u00edvel ver o especialista com quem se conversa e visualizar sua tela atrav\u00e9s de compartilhamento, o que permite acompanhar simula\u00e7\u00f5es e consultar informa\u00e7\u00f5es no site em tempo real.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cc87316 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cc87316\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fcbcfdf\" data-id=\"fcbcfdf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49c9aef elementor-widget elementor-widget-spacer\" data-id=\"49c9aef\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7440918 elementor-widget elementor-widget-button\" data-id=\"7440918\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-size-md\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Camada_1\" data-name=\"Camada 1\" viewBox=\"0 0 500 500\"><defs><style>      .cls-1 {        stroke-width: 0px;      }    <\/style><\/defs><path class=\"cls-1\" 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class=\"elementor-button-text\">Palestras nas patrocinadoras<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c431fbf elementor-widget elementor-widget-spacer\" data-id=\"c431fbf\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-187c515 elementor-widget elementor-widget-text-editor\" data-id=\"187c515\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"page\" title=\"Page 9\"><div class=\"layoutArea\"><div class=\"column\"><p>Em 2023, a Vis\u00e3o Prev fez palestras online com participantes ativos das patrocinadoras do Rio de Janeiro, Belo Horizonte, S\u00e3o Paulo e Curitiba. Foi promovida tamb\u00e9m uma reuni\u00e3o presencial em S\u00e3o Jos\u00e9 dos Campos, com participa\u00e7\u00e3o majorit\u00e1ria de assistidos. Al\u00e9m disso, a entidade realizou encontros a pedido de participantes (para esclarecer d\u00favidas sobre os planos para seus colegas de trabalho) ou de gerentes (para apresenta\u00e7\u00f5es a suas equipes).<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c94aff0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c94aff0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8910470\" data-id=\"8910470\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6547884 elementor-widget elementor-widget-spacer\" data-id=\"6547884\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1cba93e elementor-widget elementor-widget-button\" data-id=\"1cba93e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-size-md\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Reestrutura\u00e7\u00e3o e treinamentos na Central<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cdee5b6 elementor-widget elementor-widget-spacer\" data-id=\"cdee5b6\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2793f9e elementor-widget elementor-widget-text-editor\" data-id=\"2793f9e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"page\" title=\"Page 9\"><div class=\"layoutArea\"><div class=\"column\"><p>Em mar\u00e7o, a Central de Atendimento foi dividida em<a href=\"https:\/\/blog.visaoprev.com.br\/atendimento-visao-prev\/\" target=\"_blank\" rel=\"noopener\"><strong> <u>equipes focadas<\/u><\/strong><\/a> em grupos espec\u00edficos (Ativos\/BPD\/Autopatrocinados, Assistidos\/Pensionistas e Ades\u00e3o\/Desligamento) para que os analistas possam aprofundar seus conhecimentos e se especializar nas diferentes demandas dos participantes.<\/p><p>Vale destacar que, em 2023, foi alterado o hor\u00e1rio de atendimento da Central que passou a ser das 8h \u00e0s 20h (antes era das 7h \u00e0s 19h). A mudan\u00e7a foi definida a partir da an\u00e1lise de fluxo de liga\u00e7\u00f5es e visou ampliar a disponibilidade no hor\u00e1rio em que os participantes t\u00eam mais facilidade de contato.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a8a21e elementor-widget elementor-widget-spacer\" data-id=\"1a8a21e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5a5997cb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5a5997cb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6578316e\" data-id=\"6578316e\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-287ab092 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"287ab092\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-656ef90c\" data-id=\"656ef90c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-51ddb8b8 elementor-widget elementor-widget-heading\" data-id=\"51ddb8b8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A Central de Atendimento em n\u00fameros<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28160fb5 elementor-widget elementor-widget-text-editor\" data-id=\"28160fb5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Em 2023, os canais de atendimento operados pela Central de Atendimento receberam as seguintes avalia\u00e7\u00f5es de sua qualidade na percep\u00e7\u00e3o dos participantes:\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ba94360 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4ba94360\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"33\" height=\"33\" viewBox=\"0 0 33 33\" fill=\"none\"><circle cx=\"16.5\" cy=\"16.5\" r=\"15.9\" stroke=\"#4B9E6D\" stroke-width=\"1.2\"><\/circle><path d=\"M20.4243 16.4243C20.6586 16.1899 20.6586 15.8101 20.4243 15.5757L16.6059 11.7574C16.3716 11.523 15.9917 11.523 15.7574 11.7574C15.523 11.9917 15.523 12.3716 15.7574 12.6059L19.1515 16L15.7574 19.3941C15.523 19.6284 15.523 20.0083 15.7574 20.2426C15.9917 20.477 16.3716 20.477 16.6059 20.2426L20.4243 16.4243ZM11 16.6H20V15.4H11V16.6Z\" fill=\"#4B9E6D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Chat<\/b> - 94% de satisfa\u00e7\u00e3o (2\u00aa melhor avalia\u00e7\u00e3o desde 2013)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"33\" height=\"33\" viewBox=\"0 0 33 33\" fill=\"none\"><circle cx=\"16.5\" cy=\"16.5\" r=\"15.9\" stroke=\"#4B9E6D\" stroke-width=\"1.2\"><\/circle><path d=\"M20.4243 16.4243C20.6586 16.1899 20.6586 15.8101 20.4243 15.5757L16.6059 11.7574C16.3716 11.523 15.9917 11.523 15.7574 11.7574C15.523 11.9917 15.523 12.3716 15.7574 12.6059L19.1515 16L15.7574 19.3941C15.523 19.6284 15.523 20.0083 15.7574 20.2426C15.9917 20.477 16.3716 20.477 16.6059 20.2426L20.4243 16.4243ZM11 16.6H20V15.4H11V16.6Z\" fill=\"#4B9E6D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>WhatsApp<\/b> - 92% de satisfa\u00e7\u00e3o<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"33\" height=\"33\" viewBox=\"0 0 33 33\" fill=\"none\"><circle cx=\"16.5\" cy=\"16.5\" r=\"15.9\" stroke=\"#4B9E6D\" stroke-width=\"1.2\"><\/circle><path d=\"M20.4243 16.4243C20.6586 16.1899 20.6586 15.8101 20.4243 15.5757L16.6059 11.7574C16.3716 11.523 15.9917 11.523 15.7574 11.7574C15.523 11.9917 15.523 12.3716 15.7574 12.6059L19.1515 16L15.7574 19.3941C15.523 19.6284 15.523 20.0083 15.7574 20.2426C15.9917 20.477 16.3716 20.477 16.6059 20.2426L20.4243 16.4243ZM11 16.6H20V15.4H11V16.6Z\" fill=\"#4B9E6D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Telefone<\/b> - canal com maior volume de intera\u00e7\u00f5es, obteve 86% de satisfa\u00e7\u00e3o (3\u00ba melhor \u00edndice desde 2013)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b7e02fb elementor-widget elementor-widget-text-editor\" data-id=\"3b7e02fb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Em 2023, foram feitas quatro monitorias mensais por atendente (m\u00e9dia de 40 monitorias por m\u00eas) para observar crit\u00e9rios como capacidade de esclarecer d\u00favidas, vis\u00e3o geral sobre o tema, comunica\u00e7\u00e3o e credibilidade. A m\u00e9dia de notas recebidas \u00e9 3,66, em uma escala de 1 a 4.\u00a0<\/p><p>A equipe \u00e9 composta por 15 pessoas, sendo uma supervisora, 3 backoffices, 5 analistas de canais digitais (e-mail, chat e WhatsApp) e 6 consultores voltados ao atendimento telef\u00f4nico.\u00a0Foram realizados 20 treinamentos em 2023, utilizando metodologias mais interativas e din\u00e2micas. Al\u00e9m dos aspectos t\u00e9cnicos, foram abordados temas como acolhimento, interpreta\u00e7\u00e3o de contexto, individualidade do atendimento e como fortalecer os la\u00e7os de confian\u00e7a. O prop\u00f3sito foi refletir sobre a import\u00e2ncia do trabalho da Central, com aten\u00e7\u00e3o a cada detalhe de forma proativa, emp\u00e1tica e agrad\u00e1vel. Outro foco em 2023 foi o programa mensal de treinamentos sobre investimentos que visa aprimorar a forma\u00e7\u00e3o dos atendentes e, portanto, a qualidade das explica\u00e7\u00f5es aos participantes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42818614 elementor-widget elementor-widget-text-editor\" data-id=\"42818614\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Esses s\u00e3o alguns dos dados de performance da Central em 2023:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-734eae9f elementor-list-item-link-inline elementor-align-left elementor-icon-list--layout-traditional elementor-widget elementor-widget-icon-list\" data-id=\"734eae9f\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"33\" height=\"33\" viewBox=\"0 0 33 33\" fill=\"none\"><circle cx=\"16.5\" cy=\"16.5\" r=\"15.9\" stroke=\"#4B9E6D\" stroke-width=\"1.2\"><\/circle><path d=\"M20.4243 16.4243C20.6586 16.1899 20.6586 15.8101 20.4243 15.5757L16.6059 11.7574C16.3716 11.523 15.9917 11.523 15.7574 11.7574C15.523 11.9917 15.523 12.3716 15.7574 12.6059L19.1515 16L15.7574 19.3941C15.523 19.6284 15.523 20.0083 15.7574 20.2426C15.9917 20.477 16.3716 20.477 16.6059 20.2426L20.4243 16.4243ZM11 16.6H20V15.4H11V16.6Z\" fill=\"#4B9E6D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Os canais digitais (e-mail, chat e WhatsApp) passaram a ter uma participa\u00e7\u00e3o mais relevante do que em anos anteriores. Em 2023, 53% das demandas foram feitas por meios digitais, enquanto 47% se dividiram entre telefone, atendimento personalizado e outros canais.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"33\" height=\"33\" viewBox=\"0 0 33 33\" fill=\"none\"><circle cx=\"16.5\" cy=\"16.5\" r=\"15.9\" stroke=\"#4B9E6D\" stroke-width=\"1.2\"><\/circle><path d=\"M20.4243 16.4243C20.6586 16.1899 20.6586 15.8101 20.4243 15.5757L16.6059 11.7574C16.3716 11.523 15.9917 11.523 15.7574 11.7574C15.523 11.9917 15.523 12.3716 15.7574 12.6059L19.1515 16L15.7574 19.3941C15.523 19.6284 15.523 20.0083 15.7574 20.2426C15.9917 20.477 16.3716 20.477 16.6059 20.2426L20.4243 16.4243ZM11 16.6H20V15.4H11V16.6Z\" fill=\"#4B9E6D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">85,1%\u202fdas liga\u00e7\u00f5es foram atendidas em at\u00e9 20 segundos.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"33\" height=\"33\" viewBox=\"0 0 33 33\" fill=\"none\"><circle cx=\"16.5\" cy=\"16.5\" r=\"15.9\" stroke=\"#4B9E6D\" stroke-width=\"1.2\"><\/circle><path d=\"M20.4243 16.4243C20.6586 16.1899 20.6586 15.8101 20.4243 15.5757L16.6059 11.7574C16.3716 11.523 15.9917 11.523 15.7574 11.7574C15.523 11.9917 15.523 12.3716 15.7574 12.6059L19.1515 16L15.7574 19.3941C15.523 19.6284 15.523 20.0083 15.7574 20.2426C15.9917 20.477 16.3716 20.477 16.6059 20.2426L20.4243 16.4243ZM11 16.6H20V15.4H11V16.6Z\" fill=\"#4B9E6D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">91%\u202fdas chamadas referem-se a solicita\u00e7\u00f5es e 0,5% a reclama\u00e7\u00f5es, as demais variam entre liga\u00e7\u00f5es n\u00e3o aproveitadas, sugest\u00f5es e elogios.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"33\" height=\"33\" viewBox=\"0 0 33 33\" fill=\"none\"><circle cx=\"16.5\" cy=\"16.5\" r=\"15.9\" stroke=\"#4B9E6D\" stroke-width=\"1.2\"><\/circle><path d=\"M20.4243 16.4243C20.6586 16.1899 20.6586 15.8101 20.4243 15.5757L16.6059 11.7574C16.3716 11.523 15.9917 11.523 15.7574 11.7574C15.523 11.9917 15.523 12.3716 15.7574 12.6059L19.1515 16L15.7574 19.3941C15.523 19.6284 15.523 20.0083 15.7574 20.2426C15.9917 20.477 16.3716 20.477 16.6059 20.2426L20.4243 16.4243ZM11 16.6H20V15.4H11V16.6Z\" fill=\"#4B9E6D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">95,5%\u202fdas demandas foram solucionadas em at\u00e9 quatro dias \u00fateis (o prazo legal \u00e9 de 30 dias).<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"33\" height=\"33\" viewBox=\"0 0 33 33\" fill=\"none\"><circle cx=\"16.5\" cy=\"16.5\" r=\"15.9\" stroke=\"#4B9E6D\" stroke-width=\"1.2\"><\/circle><path d=\"M20.4243 16.4243C20.6586 16.1899 20.6586 15.8101 20.4243 15.5757L16.6059 11.7574C16.3716 11.523 15.9917 11.523 15.7574 11.7574C15.523 11.9917 15.523 12.3716 15.7574 12.6059L19.1515 16L15.7574 19.3941C15.523 19.6284 15.523 20.0083 15.7574 20.2426C15.9917 20.477 16.3716 20.477 16.6059 20.2426L20.4243 16.4243ZM11 16.6H20V15.4H11V16.6Z\" fill=\"#4B9E6D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">86,34% das demandas foram resolvidas diretamente na Central, 6,83% foram direcionadas \u00e0 \u00e1rea de Relacionamento e 6,83% \u00e0s \u00e1reas t\u00e9cnicas. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"33\" height=\"33\" viewBox=\"0 0 33 33\" fill=\"none\"><circle cx=\"16.5\" cy=\"16.5\" r=\"15.9\" stroke=\"#4B9E6D\" stroke-width=\"1.2\"><\/circle><path d=\"M20.4243 16.4243C20.6586 16.1899 20.6586 15.8101 20.4243 15.5757L16.6059 11.7574C16.3716 11.523 15.9917 11.523 15.7574 11.7574C15.523 11.9917 15.523 12.3716 15.7574 12.6059L19.1515 16L15.7574 19.3941C15.523 19.6284 15.523 20.0083 15.7574 20.2426C15.9917 20.477 16.3716 20.477 16.6059 20.2426L20.4243 16.4243ZM11 16.6H20V15.4H11V16.6Z\" fill=\"#4B9E6D\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Depois de cada intera\u00e7\u00e3o com a Central, o participante \u00e9 convidado a avaliar sua experi\u00eancia. No total do ano, 94% das pessoas que usaram o chat online se declararam satisfeitas assim como 92% das que utilizaram o WhatsApp. Pelo telefone, 86% dos atendimentos alcan\u00e7aram nota m\u00e1xima. Nos atendimentos personalizados, 98% dos participantes se declararam satisfeitos e 99% afirmaram recomendar essa modalidade.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>As equipes de Comunica\u00e7\u00e3o e Atendimento est\u00e3o sempre desenvolvendo novas estrat\u00e9gias para que os mais de 21 mil participantes e assistidos da Vis\u00e3o Prev sintam-se acolhidos em suas necessidades. Em 2023, novos programas entraram no ar e outros foram aperfei\u00e7oados. A Central de Atendimento, um dos principais focos de intera\u00e7\u00e3o com os participantes, passou por [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1762,"parent":65,"menu_order":25,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-178","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/relatorioanual2023.visaoprev.com.br\/index.php?rest_route=\/wp\/v2\/pages\/178","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/relatorioanual2023.visaoprev.com.br\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/relatorioanual2023.visaoprev.com.br\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/relatorioanual2023.visaoprev.com.br\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/relatorioanual2023.visaoprev.com.br\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=178"}],"version-history":[{"count":83,"href":"https:\/\/relatorioanual2023.visaoprev.com.br\/index.php?rest_route=\/wp\/v2\/pages\/178\/revisions"}],"predecessor-version":[{"id":2051,"href":"https:\/\/relatorioanual2023.visaoprev.com.br\/index.php?rest_route=\/wp\/v2\/pages\/178\/revisions\/2051"}],"up":[{"embeddable":true,"href":"https:\/\/relatorioanual2023.visaoprev.com.br\/index.php?rest_route=\/wp\/v2\/pages\/65"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/relatorioanual2023.visaoprev.com.br\/index.php?rest_route=\/wp\/v2\/media\/1762"}],"wp:attachment":[{"href":"https:\/\/relatorioanual2023.visaoprev.com.br\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=178"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}